CANCELLATION POLICY

You are our main concern at Diva Spa & Salon. We understand issues arise, being fair is our belief.  Our policy requires cancellation notifications be made within 24 hours of your appointment. However, as a customer courtesy, we have instilled a one-time per the calendar year forgiveness if you are unable to comply within that time period at no charge. If, however, this happens again we will need to assess a 50% charge for your scheduled appointment.

 

NO SHOW POLICY

Diva Spa & Salon takes exceptional care in accommodating our clients to the utmost of our abilities. We ask that you give the same attention to your provider. If for any reason you are a no-show for your appointment there will be a 50% charge for your scheduled service.

 

REDO POLICY

Diva Spa & Salon guarantees superior care and quality in all work performed by our staff. If for any reason you are not satisfied with your service, please communicate with your stylist or service provider. If you are not comfortable with this resolution management would kindly ask you to contact us within 1 Week of your appointment in order for us to schedule a consultation and redo or find an alternative solution.

 

REFUND POLICY

Services:

Our goal is your complete satisfaction. If you are not pleased with any service provided to you, please contact management and your stylist and we will accommodate a complimentary redo. Diva Spa & Salon uses fair and reasonable judgment before issuing refunds.

Products:

Any products purchased at Diva Spa & Salon are returnable as long as they are unopened and unused. Diva management will evaluate and make all decisions regarding returns. Regrettably, all skin care products are considered clinical and fall in our non-returnable category.

 

CONSIDERATIONS REGARDING CHILDREN

Unfortunately, we do not have the facilities to care for children. We love children and we hope you understand but due to safety considerations and limited space, no child under the age of 12 may accompany you while you’re having a service. Children are only permitted in the salon if they have an appointment. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind as we cannot assure their safety in the salon. Your understanding is greatly appreciated.

 

GIFT CERTIFICATE POLICY

Certificates are the perfect gift and included in our final sale category.